Privacy Policy

This Privacy Policy explains how Dudespin Casino may collect, use, store and protect information relating to players and visitors. It is intended for players in Australia and describes general privacy practices when you use the website, create an account, contact support or use casino services.

Dudespin Casino holds an iGaming operating permit issued in Costa Rica and is operated by Involute Games. The site uses SSL/TLS encryption to protect player data and account transactions.

Information we handle

Dudespin Casino handles information needed to provide online gaming services, maintain account security and meet applicable obligations. The information collected may depend on how you use the website, which services you access and the choices you make. We aim to collect information that is relevant to these purposes and not use it in ways that are inconsistent with this Policy.

Account and contact details

When you register or interact with the website, we may handle details such as your name, date of birth, residential information, username, account credentials and contact details. We may also handle information you provide when you contact customer support, submit a query, report a problem or request assistance. This information helps us create and administer your account, communicate with you and provide requested services.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information and supporting documents. These may include documents or details used to verify your identity, age, location or source of funds where such checks are required. Verification information is handled for security, responsible operation, anti-fraud measures and compliance with applicable requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment information may be processed through payment providers or other service providers. We aim not to collect more payment information than is reasonably needed to process transactions, prevent misuse, resolve disputes and maintain appropriate records.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times, referring pages and information about how you interact with the website. This information helps maintain performance, protect accounts, identify unusual activity and understand general website use.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, fraud-prevention services, technical providers or other parties involved in delivering the website. We may use this information where necessary to verify an account, process a request, protect the platform or meet an applicable obligation.

How and why information is used

Personal information may be used for the following general purposes. The particular information used will depend on the activity involved and the reason it was collected.

To create, operate and administer your player account.
To authenticate you and help keep your account, payments and personal information secure.
To process deposits, withdrawals, wagers and other account transactions.
To complete identity, age, eligibility, anti-fraud and security checks.
To detect, investigate and prevent suspected fraud, money laundering, collusion, abuse, unlawful activity or breaches of website rules.
To provide customer support, respond to questions and resolve complaints or technical issues.
To maintain, test, improve and personalise website features and services.
To communicate with you about your account, transactions, security, service notices and important changes.
To send marketing communications where permitted and where you have provided the required permission, subject to your preferences.
To meet legal, regulatory, accounting, audit, tax, reporting and other applicable obligations.
To establish, exercise or defend legal rights and manage disputes or claims.
To produce aggregated or de-identified information for analysis, security and service improvement.

Where information is processed by a service provider, that provider may only receive information relevant to the service it performs. Service providers may support areas such as hosting, payment processing, identity verification, fraud detection, customer communications, analytics, security and technical maintenance. They are expected to handle information securely and in accordance with their contractual or legal responsibilities.

Marketing choices

You may receive marketing messages only where this is permitted and appropriate. You can choose not to receive promotional communications by using an unsubscribe option included in a message or by contacting us. Stopping marketing messages does not stop essential service communications, such as account, transaction, security or policy notices.

Sharing and disclosures

Information may be disclosed to providers and professional advisers who help operate the website, process transactions, perform checks or provide support. It may also be disclosed where reasonably necessary to protect players, the website or others, investigate suspected wrongdoing, or comply with a valid legal or official request. We do not treat personal information as publicly available simply because you use the website.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help the website remember preferences, maintain sessions, support security, understand website usage and improve functionality. Some cookies may be provided by service providers working on our behalf. You may be able to accept, reject, delete or manage cookies through your browser settings. Restricting cookies may affect some website features or prevent parts of the service from working as intended.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption where appropriate, secure storage and staff or provider procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised activity.

Storage and international handling

Information may be stored or processed by Dudespin Casino or its service providers in Australia or another location where those providers operate. Where information is handled across borders, appropriate steps may be taken to support secure processing and protect it in accordance with applicable privacy requirements. Access may be limited to people and providers who need the information for an authorised purpose.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this Policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements and internal procedures.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable verification and any lawful exceptions. We may need to confirm your identity before responding, particularly where a request could disclose information belonging to another person or affect account security.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
Marketing consent: withdraw consent to marketing communications at any time. This will not affect processing required to operate your account or provide essential service messages.
Information about processing: ask general questions about how your information is collected, used, shared or retained.

How to make a request

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@dudespin-casino.click. Please describe your request clearly and include enough information for us to identify the relevant account. Do not send unnecessary sensitive documents by email. If verification documents are needed, support will explain the appropriate process.

We will consider and respond to privacy requests within a reasonable period, subject to the nature of the request, identity checks and applicable requirements. A request may be refused or limited where this is permitted or required, including where responding could prejudice security, fraud prevention, legal proceedings or another person’s privacy. If a request cannot be completed in full, we will aim to explain the reason.

Changes to this Policy

This Privacy Policy may be updated when our services, technology, business processes or applicable requirements change. The latest version will be made available on the website. You should review it from time to time. Where a change is significant, we may provide an additional notice through the website or another suitable communication channel.